Error: "Your logon has expired..." When using multiple Netscaler Gateways

Error: "Your logon has expired..." When using multiple Netscaler Gateways

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Article ID: CTX575767

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Updated On:

Description

Error: "Your logon has expired..." When using multiple Netscaler Gateways to access a single store on StoreFront.

Resolution

For multiple Gateways, check the Gateways under remote access in StoreFront.
Once the additional Gateways were checked the issue was resolved.

Problem Cause

The new Netscaler Gateway was not checked under remote access in StoreFront.

Additional Information

https://docs.citrix.com/en-us/storefront/1912-ltsr/configure-manage-stores/manage-remote-access-through-citrix-gateway.html