When attempting to download and install the Citrix Secure Hub app on devices enrolled through the Device Enrollment Program (DEP) using a Managed Apple ID in Apple Business Manager (ABM), users may encounter the error message: "This Apple ID can't be used to make purchases."
To address this issue and ensure smooth app installation, follow these steps:
Enable Force License Association: It is highly recommended to enable the "Force license association to device" setting for the Secure Hub app within the Apple Business Manager. This setting ensures that licenses for the app are directly associated with the device, preventing the need for end-users to sign in to their iTunes accounts.
Eliminate Apple Volume Purchase Invitation: By enabling the "Force license association to device" setting, end-users will no longer receive an invitation to join the Apple volume purchase program. This simplifies the app installation process and eliminates any potential confusion regarding Apple ID usage.
By implementing these solutions, organizations can effectively overcome the "This Apple ID can't be used to make purchases." error when deploying Citrix Secure Hub on DEP devices using Managed Apple IDs. This approach streamlines the app installation process, ensuring a seamless experience for end-users without the need to sign in to iTunes accounts.