Citrix Director Message: "Cannot Retrieve Data". Error: Data source cannot be found.
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Article ID: CTX573535
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Updated On:
Description
Delivery Controller error: The description for Event ID 5 from source Citrix Director Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
On Director, this error can be seen in data fields: Data source cannot be found CTX130320
Environment
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Resolution
Make sure that Monitor Data collection is enabled.
- Check: Get-MonitorConfiguration and check the DataCollectionEnabled value.
- If it is disabled (Value is False) - enable it using cmdlet: Set-MonitorConfiguration -DataCollectionEnabled $True
Note: Try this on one of the DDC(s) with the errors.
This is a Site setting. There is no need to set it on all Controllers. When you enable it on one of the controllers, reaload the settings on the other controllers using: Get-MonitorConfiguration
Problem Cause
Logon Performance data is not available on Director. If the error: Data source cannot be found CTX130320 appears on Director, it is helpful to check if DataCollectionEnabled is set to $True on the DDC(s).
Issue/Introduction
This article provides a way to check if Data Collection is enabled for Citrix Director to display data, as well as set it to "True" if disabled.
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