Nutanix power actions failure after the windows patches on Cloud Connector
Article ID: CTX573073
Updated On:
Description
Following a Windows patch to Cloud Connectors, power actions, and autoscale actions are failing to Nutanix-hosted VDAs.
You can see failures relating to the Citrix Remote Broker Provider service, and the Nutanix PlugIn on the Cloud Connectors event logs,
- XaXdProxy crash (linked to the broker provider): "Faulting application name: XaXdCloudProxy.exe"
- Remote Broker Provider errors: "Communication with Agent Hub failed calling method: QueryLocalUniqueId Exception: System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at net.pipe://localhost/Foundation/GetCloudConfiguration that could accept the message. "
- MSI errors on the Nutanix AHV plugin: "Product: Nutanix AHV plugin for Citrix XenDesktop -- Installation operation failed."
Environment
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Resolution
- Ensure that the Cloud Connector Software is up to date
- Ensure the Nutanix AHV Plug-In is up to date
- Restart the Cloud Connector servers
Note: Restart Cloud Connectors one after the other to not cause outages
Problem Cause
This would happen if the Cloud Connectors entered a failed state after a Windows patch or AHV plugin update.
Issue/Introduction
Connection to Nutanix AHV broken after Cloud Connector Windows update
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