Server 2022 VDA upgrade - Vidd.dll driver does not copy over to upgraded VDA

Server 2022 VDA upgrade - Vidd.dll driver does not copy over to upgraded VDA

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Article ID: CTX572393

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Updated On:

Description

  • VDA upgrade between Cumulative Updates fails
  • Before upgrade: Vidd.dll can be found in: C:\Program Files\Citrix\HDX\Drivers\
  • After upgrade: Vidd.dll is no longer in that folder
  • Users cannot launch an app in the Citrix Workspace app. Displays: "connection established, negotiating capabilities" and then closes before it proceeds to the next stage. There are no errors.
  • A reboot of the VDA seems to temporarily mitigate the issue, but the issue returns

Environment

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

Resolution

Microsoft released a fix for this issue on June 13, 2023, but it is automatically disabled for the next three server updates and requires a registry key. In order to implement this fix into your Server 2022: - Add the registry entry with command

" reg add HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Policies\Microsoft\FeatureManagement\Overrides /v 2673217164 /t REG_DWORD /d 1 /f "

- Then try to run a session to see the behavior.

Problem Cause

Vidd.dll does not copy over to VDA upon a VDA upgrade. Results in the following error: the user clicks the link to launch an app and the Citrix Workspace status message comes up with "connection established, negotiating capabilities" and then just closes before it proceeds to the next stage.


This is a known issue with Microsoft Windows Server 2022. It is made aware that this is an OS issue that is stopping vidd.dll from being loaded to the ICA session launch.

Issue/Introduction

This article provides a solution to force the implementation of a Windows update. The update KB5027225, fixes the issue of a Citrix driver called Vidd.dll not copying over after a VDA upgrade on a Windows 2022 Server.

Additional Information


 
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