Fail to add account with "Could not detect the specified account" error on Workspace APP For MAC

Fail to add account with "Could not detect the specified account" error on Workspace APP For MAC

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Article ID: CTX571050

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Updated On:

Description

  • "Could not detect the specified account. The server might be invalid or may be unavailable at this time. Make sure the URL is correct and check your network connection. " error happen when adding ADC URL into MAC Workspace APP.

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  • MAC workspace current version is 2212.
  • Can successfully launch resource via web browser
  • Same ADC URL can be added into Windows workspace 

Resolution

  • Uninstall the old version of MAC workspace , and manually install Workspace app for MAC 2307.

Problem Cause

  • Compatibility issue between MAC OS and MAC workspace version 

Additional Information

https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html