Screenshot of a shared screen during a Teams meeting becomes black
Article ID: CTX568217
Updated On:
Description
When user take a screenshot of shared screen during a Teams meeting in VDA session (Teams Optimization is enabled),
the part of the shared screen becomes black.
On the other hand, no issues arise when user take a screenshot on client side.
(In case, VDA is displayed in window mode and the focus is on client side)
[Screenshot taken on VDA side]
[Screenshot taken on client side]
Resolution
This is a limitation of the current product when Teams optimization is enabled.
When utilizing Citrix HDX for Teams optimization, the audio, video, and screen sharing workloads are processed on the endpoint device.
Consequently,the screen sharing content is rendered on the endpoint device, while it remains black on the VDA side.
Therefore,the screenshot taken on the VDA side shows black part.
Problem Cause
When utilizing Citrix HDX for Teams optimization, the audio, video, and screen sharing workloads are processed on the endpoint device.
Consequently,the screen sharing content is rendered on the endpoint device, while it remains black on the VDA side.
Therefore,the screenshot taken on the VDA side shows black part.
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