Citrix License Server randomly show unavailable on Studio Licensing Panel

Citrix License Server randomly show unavailable on Studio Licensing Panel

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Article ID: CTX565148

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Updated On:

Description

Citrix License Server randomly show unavailable on Studio Licensing Panel .
Click Refresh 5 times on Studio Licensing Panel , it may show 3 times Citrix License Server unavailable error.

Resolution

Change license server from ip:27000 to FQDN:27000 in Citrix Studio Licensing pageĀ 

Problem Cause

Fail to connect with License WSL Service , which is an Authentication related service.

8400,2,2023/07/05 19:58:32:66166,6088,9932,-1,wslnativeclient,WSLConnection.cpp,334,WSLConnection::GetServerInfo,9,Error,"ERROR : client SendReceive() failed: Error reading from transport providerReceive[1] failed: Error reading from transport provider",""
8401,2,2023/07/05 19:58:32:66166,6088,9932,-1,wslnativeclient,WSLConnection.cpp,342,WSLConnection::GetServerInfo,12,EntryExit," Exit",""
8402,2,2023/07/05 19:58:32:66166,6088,9932,-1,wslnativeclient,WSLServiceClient.cpp,1597,WSLServiceClient::getServerInfo,9,Error,"Failure return from connection interface GetServerInfo API : WSL_CONNECTION_FAILED: Unable to contact WSL Service",""
8403,2,2023/07/05 19:58:32:66167,6088,9932,-1,wslnativeclient,WSLNativeAPIImpl.cpp,390,WSL_Destruct,12,EntryExit," Entry",""