Unable to add VM hosted in AWS - This user does not have the required permissions on the hypervisor
Article ID: CTX560737
Updated On:
Description
Unable to add a new virtual machine which is hosted in the AWS cloud via Citrix cloud machine catalog. It is showing an error like " This user does not have the required permissions on the hypervisor".
Resolution
Please verify that the account used for the AWS connection has the required permissions.
- Start by validating that ec2:DescribeInstanceTypes is enabled on the account.
- If needed, look for clues on AWS logs and engage with your vendors.
Problem Cause
Collected traces show that indeed AWS is returning an http 403 - Forbidden. - Amazon.EC2.AmazonEC2Exception.The traces suggest the. following permissions are not set correctly:
Warning - Not authorized to describe instance types. Retrieving instance types from XML file. Connection credentials do not have sufficient permission to ec2:DescribeInstanceTypes. The permission for the action: ec2:DescribeInstanceTypes is needed."
Issue/Introduction
Collected DDC and CCC logs and HAR file from browser while repro-ing issue.
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