Citrix Shadow session not working on DaaS
Article ID: CTX559695
Updated On:
Description
Shadowing users failing with error "Remote assistance cannot make the connection".
Resolution
Open ports 135 and 3389 in both directions.
Problem Cause
Communication ports closed.
Issue/Introduction
Shadowing users ports closed
Additional Information
Citrix Director and Admin Workstation. Communication between Citrix Director and Virtual Delivery Agent for Remote Assistance. TCP Ports 135,3389
https://docs.citrix.com/en-us/tech-zone/build/tech-papers/citrix-communication-ports.html
https://docs.citrix.com/en-us/tech-zone/build/tech-papers/citrix-communication-ports.html
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