Citrix Cloud - VDI's are being created in wrong OU (default)

Citrix Cloud - VDI's are being created in wrong OU (default)

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Article ID: CTX559497

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Updated On:

Description

New issue reported over the past month where from time to time, newly created VDI's are being created in wrong OU (default).
In the console while creating the VDI, even when it is showing correct OU location, when creating new machines via the console , machines will be placed under default OU.
Another similar issue reported that has been seen is that when  you are adding machines to MCS catalogs, it may fail if the OU is not manually specified.

Resolution

This is a known issue currently which will be fixed in the next cloud release which is due before the end of June 2023. 

Known Issue ID: STUD-24106

Please contact Citrix Technical Support if you need any further questions or if you need any updates. 

Problem Cause

Known issue

Issue/Introduction

New issue reported over the past month where from time to time, newly created VDI's are being created in wrong OU (default). In the console while creating the VDI, even when it is showing correct OU location, when creating new machines via the console , machines will be placed under default OU. Another similar issue reported that has been seen is that when  you are adding machines to MCS catalogs, it may fail if the OU is not manually specified.