Citrix DaaS VDAs are randomly unregistering during the day

Citrix DaaS VDAs are randomly unregistering during the day

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Article ID: CTX559451

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Updated On:

Description

VDAs become unregistered at random throughout the day, VDAs can re-register on their own but sometimes require a manual reboot. 

 

Resolution

  1. Run the Cloud Connector Connectivity Check Utility on all the Cloud connectors and check for any blockages on the required URLs. 
    • All the required URLs for the Citrix DaaS are mentioned at https://docs.citrix.com/en-us/citrix-cloud/overview/requirements/internet-connectivity-requirements.html

Problem Cause

  • Most of the registration failures occurred when the below URLs are blocked access to from the cloud connectors
    • https://*.cloud.com
    • https://*.citrixdata.com
    • https://*.xendesktop.net

    Additional Information

    https://docs.citrix.com/en-us/citrix-cloud/overview/requirements/internet-connectivity-requirements.html#application-delivery-management-service-connectivity

    https://support.citrix.com/article/CTX260337/cloud-connector-connectivity-check-utility