Citrix DaaS VDAs are randomly unregistering during the day
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Article ID: CTX559451
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Updated On:
Description
VDAs become unregistered at random throughout the day, VDAs can re-register on their own but sometimes require a manual reboot.
Resolution
- Run the Cloud Connector Connectivity Check Utility on all the Cloud connectors and check for any blockages on the required URLs.
- All the required URLs for the Citrix DaaS are mentioned at https://docs.citrix.com/en-us/citrix-cloud/overview/requirements/internet-connectivity-requirements.html
Problem Cause
- Most of the registration failures occurred when the below URLs are blocked access to from the cloud connectors
https://*.cloud.com
https://*.citrixdata.com
- https://*.xendesktop.net
Additional Information
https://docs.citrix.com/en-us/citrix-cloud/overview/requirements/internet-connectivity-requirements.html#application-delivery-management-service-connectivity
https://support.citrix.com/article/CTX260337/cloud-connector-connectivity-check-utility
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