Randomly Failure when Launching Virtual Desktop through NetScaler Gateway
Article ID: CTX559382
Updated On:
Description
Randomly, end user would report Virtual Desktop launching failure issue via NetScaler Gateway.
Resolution
To fix the VDA hostname DNS resolution failure issue in NetScaler, make sure the nameserver configured in NetScaler could resolve VDA hostname to correct VDA server IP address.
If multiple nameservers configured in NetScaler and part of them unable to resolve VDA hostname to VDA IP address, then randomly Desktop launching failure issue is expected to occur.
If multiple nameservers configured in NetScaler and part of them unable to resolve VDA hostname to VDA IP address, then randomly Desktop launching failure issue is expected to occur.
Problem Cause
The domain name of the VDA cannot be resolved in NetScaler when Desktop launching failed. NetScaler Gateway failed to setup ICA connection to VDA server, which break the Client Desktop Launching process via NetScaler Gateway.
You may confirm this issue via NetScaler nstrace syslog like below:
Was this article helpful?
Yes
No
Powered by
