After NetScaler upgrade from 13.0 to 13.1, end-user may find Mobile Workspace Application will prompt error when adding account via NetScaler Gateway:
On Android Workspace: it shows
"An error has occurred while connecting. Check your server address and data connection. Error Code 548."
On iOS Workspace, it shows
"Could not verify server address"
bind policy patset ns_vpn_client_useragents AGEE -index 1 -charset ASCII bind policy patset ns_vpn_client_useragents CitrixReceiver -index 2 -charset ASCII bind policy patset ns_vpn_client_useragents AGMacClient -index 3 -charset ASCII bind policy patset ns_vpn_client_useragents "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:18.0) Gecko/20100101 Firefox/18.0" -index 4 -charset ASCII bind policy patset ns_vpn_client_useragents "Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:22.0) Gecko/20100101 Firefox/22.0" -index 5 -charset ASCIICitrix will apply issue fix in NetScaler's coming release, you may contact Citrix Support for more detailed release info.
This is a Known issue(NSHELP-33451) in NS 13.1 that part of build-in Pattern Sets settings is missing in some build.
> show policy patset ns_vpn_client_useragents
Default Patset: ns_vpn_client_useragents
Description: ???
Done
>
> show policy patset ns_vpn_client_useragents
Default Patset: ns_vpn_client_useragents
Description: ???
1) Bound Pattern: AGEE Index: 1 Charset: ASCII
2) Bound Pattern: CitrixReceiver Index: 2 Charset: ASCII
3) Bound Pattern: AGMacClient Index: 3 Charset: ASCII
4) Bound Pattern: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:18.0) Gecko/20100101 Firefox/18.0 Index: 4 Charset: ASCII
5) Bound Pattern: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:22.0) Gecko/20100101 Firefox/22.0 Index: 5 Charset: ASCII
Done
>