The operation is blocked. Session Recording Administrator logging failed

The operation is blocked. Session Recording Administrator logging failed

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Article ID: CTX546494

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Updated On:

Description

The operation is blocked. Session Recording Administrator logging failed ,when change session recording policies and session recording properties

Deselect all the require SSL for application pool of session recording website in iis, issue remains

Set HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\SmartAuditor\Server\LoggingBlockState to 0, no warning when change the session recording server properties but still has error message in event log

In the event log we can see 

Event ID 3
Source: System.ServiceModel 4.0.0.0; Task Category Webhost
WebHost failed to process a request.
Sender Information: System.ServiceModel.ServiceHostingEnvironment+HostingManager/56246756
Exception: System.ServiceModel.ServiceActivationException: The service '/SessionRecordingLogging/SsRecLoggingQuery.svc' cannot be activated due to an exception during compilation.

Event ID 1039
Source: ASP.NET 4.0.30319.0; Task Category Web Event
Event code: 3005
Exception information:
Exception type: InvalidOperationException
Exception message: The ChannelDispatcher at 'http://localhost/SessionRecordingLogging/SsRecLoggingLog.svc' with contract(s) '"ILoggingLog"' is unable to open its IChannelListener.

Event ID 6001
Running Session Recording Server Property configuration logging : there was no endpoint listening at Https://localhost/sessionrecrodinglogging/SsRecLoggingLog.svc that could accept the message. This is often caused by an incorrect address or SOAP action.
 

Resolution

A bug identified as CVADHELP-22057, and will be fixed in SR 2305 or 2203LTSR CU3, currently 2 Workarounds:
  • Replace C:\Program Files\Citrix\SessionRecording\Server\Logging\web.config on SR 1912LTSR to current SR
  • Delete services session under C:\Program Files\Citrix\SessionRecording\Server\Logging\web.config

Problem Cause

New feature introduced in Session Recording 2203 cause the issue
<Services> part in C:\Program Files\Citrix\SessionRecording\Server\Logging\web.config doesn't exist in Session Recording 1912

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