"No license server found at this address" when connect to license server in studio

"No license server found at this address" when connect to license server in studio

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Article ID: CTX495714

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Description

  • "No license server found at this address" when connect to license server in studio
  • Whether use FQDN:27000 or IP:27000 cannot success
  • Telnet 27000 from DDC to license server can work
  • License server component has already installed on license server 

Resolution

Upgrade license server to a compatible version with DDC 

Problem Cause

License server is not compatible with DDC version. For example , for 2203Cu1 DDC , we need license server at lease 11.17.2.0 build 39000. https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/2203-ltsr/whats-new/cumulative-update-1.html

65,0,2023/04/20 11:20:47:65280,5652,3012,-1,lib,VdHelper.c,375,VD_CheckLSVersion2,9,Information,"VD_CheckLSVersion2: Flex Client Version 11.16.6.0",""
66,0,2023/04/20 11:20:47:65281,5652,3012,-1,lib,VdHelper.c,475,VD_CheckLSVersion2,9,Error,"VD_CheckLSVersion2: Error in getting the FlexLM Server Version",""
67,0,2023/04/20 11:20:47:65382,5652,3012,1,BrokerLicensing,,0,,1,Information,"LicNative.CheckLSVersion(vdHandle:2125502220112) result=ErrorLSDown, isCompatible=False"

Additional Information

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/2203-ltsr/whats-new/cumulative-update-1.html