ADC - 13.1 - unable to update licenses from SDX to ADM

ADC - 13.1 - unable to update licenses from SDX to ADM

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Article ID: CTX493822

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Updated On:

Description

When licensing the SDX through ADM it throws the error "Connection to License server failed"

Resolution

  1. Check the licensing version on NetScaler SDX/MPX or VPX.
    • Note the version of the Licensing on the NetScaler.  
bash-3.2# /netscaler/lmutil lmver /netscaler/nslped
lmutil - Copyright (c) 1989-2019 Flexera. All Rights Reserved.
FlexNet Licensing v11.16.6.0 build 260203 (ipv4) x64_f8 (liblmgr.a), Copyright (c) 1988-2019 Flexera. All Rights Reserved.
bash-3.2#
  1. Check the licensing version on ADM.  It should be equal to to higher than the NetScaler version.
bash-3.2# /netscaler/lmutil lmver /netscaler/lmgrd
lmutil - Copyright (c) 1989-2019 Flexera. All Rights Reserved.
FlexNet Licensing v11.16.6.0 build 260203 (ipv4) x64_f8 (liblmgr.a), Copyright (c) 1988-2019 Flexera. All Rights Reserved.
bash-3.2#

 

Problem Cause

The Citrix ADM version and build should be equal to or higher than your Citrix ADC version and build. For example, if you have installed Citrix ADM 12.1 Build 50.39, then ensure you have installed Citrix ADC 12.1 Build 50.28/50.31 or earlier.

Additional Information

https://docs.netscaler.com/en-us/citrix-application-delivery-management-software/current-release/system-requirements.html#minimum-citrix-adc-version-required-for-citrix-adm-features

The Citrix ADM version and build should be equal to or higher than your Citrix ADC version and build. For example, if you have installed Citrix ADM 12.1 Build 50.39, then ensure you have installed Citrix ADC 12.1 Build 50.28/50.31 or earlier.
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