ADM Service not showing Host ID

ADM Service not showing Host ID

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Article ID: CTX493622

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Updated On:

Description

When customer goes into ADM Service portal and navigates to Pooled Licensing section, the Host ID is not populated and shows a blank value.

Resolution

  1. Login onto ADM Service, preferably using Chrome browser.
  2. Open the Developer Tool (Do right click and select Inspect from menu)
  3. Switch the Console Tab of it.
  4. Execute the following script and wait for a few seconds to view the Host ID printed there. (It will make an API call to ADM Server and fetches the information and prints Host ID)

 

Script:

rdx.model.get(rdx.utils.get_resource("mps_summary"), null, new rdx.callback(function name(params)
{console.log("hostid = ", params.mps[0].hostid)}
));

 


Problem Cause

When customer goes into ADM Service portal and navigates to Pooled Licensing section, the Host ID is not populated and shows a blank value.

Issue/Introduction

This article will assist when the Host ID is not populated and shows a blank value, when going into the ADM Service portal under the Pooled Licensing section