Cannot join meeting in Teams guest mode, the application stucks in 'connecting' state

Cannot join meeting in Teams guest mode, the application stucks in 'connecting' state

book

Article ID: CTX489513

calendar_today

Updated On:

Description

After click 'join' button, Teams stuck on 'connecting ...' process. This issue only occurs for optimized Teams. If disable optimization, issue gone.

Resolution

Uninstall IP Guard as workaround. If cannot uninstall IP Guard, need involve IP Guard to further troubleshooting together.

Problem Cause

According to test result, this issue is related to IP Guard.