Unable to pull usage report of users using concurrent licenses on-premise
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Article ID: CTX484535
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Updated On:
Description
Requirement to get the list of user who are using concurrent licenses for on-prem environment
Resolution
Currently, it is not possible for concurrent licenses. We can only pull reports on user / device licenses.
There is no user associated with Concurrent licenses on-prem so getting this information is not currently possible and not on the roadmap for the existing licensing solution.
It should be available for Citrix Cloud however - https://docs.citrix.com/en-us/citrix-cloud/citrix-cloud-management/citrix-cloud-on-premises-license-usage.html
In Director you can check the concurrent sessions under trends but if you have both user / device and concurrent licenses being used, then it will show both.
Problem Cause
Expected Behavior
Issue/Introduction
Need to pull list of users using concurrent licenses
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