Target device cannot access VDisk and boot, Event ID 11 seen on Provisioning server
Article ID: CTX477974
Updated On:
Description
- Some or all target devices cannot access the VDisk at boot - the device will get a boot file but be unable to go further.
- On the PVS servers: Event id 11 from StreamProcess.exe is seen with the error detail: Detected one or more hung threads
Resolution
- Ensure AV exclusions are setup for provisioning as per: https://docs.citrix.com/en-us/tech-zone/build/tech-papers/antivirus-best-practices.html#provisioning
- Ensure the PVS database is accessible and has enough space available
- Ensure there is nothing preventing access to the VDisk
Problem Cause
Inability to access VDisk or PVS database are the two most common root causesAdditional Information
- AV exclusions for provisioning: https://docs.citrix.com/en-us/tech-zone/build/tech-papers/antivirus-best-practices.html#provisioning
- Hung threads reference article https://support.citrix.com/article/CTX233590/what-are-hung-threads-and-why-is-the-streamprocess-terminating
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