MCS Machine Catalog Update fails with an error FailedToUnregisterMasterImageFromMdm\r\n
Article ID: CTX477820
Updated On:
Description
- MCS master image is joined to the Microsoft Workplace
- MCS Catalog creation fails with the error FailedToUnregisterMasterImageFromMdm\r\n
Further details of the error would be as below,
Update failed with ErrorID: FailedToUnregisterMasterImageFromMdm
Internal Exception:
DesktopStudio_ErrorId : ProvisioningTaskError
ErrorCategory : NotSpecified
ErrorID : FailedToUnregisterMasterImageFromMdm
TaskErrorInformation : Terminated
InternalErrorMessage : Removing MDM status information from the master image failed with this error message: UnregisterMdm failed to read enrollment id. Use a master image which is not managed by MDM.
Environment
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Resolution
- Launch cmd in elevated mode
- Run the command dsregcmd /status to find if the Master image is joined to Workplace. For example,
- If the Device(Master image) is registered on Workplace, Deregister it( Windows settings > Accounts >Access work or school > disconnect the account) and upgrade the machine catalog
Problem Cause
MCS doesn´t support Workplace joined Machines
Issue/Introduction
MCS Machine Catalog Update MDM Error FailedToUnregisterMasterImageFromMdm\r\n
Additional Information
You may refer https://support.microsoft.com/en-us/windows/add-or-remove-accounts-on-your-pc-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32 to manage the account on the windows machine.
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