Installation of the Google Cloud platform plug-in failed with error 1603

Installation of the Google Cloud platform plug-in failed with error 1603

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Article ID: CTX477513

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Updated On:

Description

Installing Delivery Controller fails with 1603 error code:

XenDesktopSetup:Call to Z:\x64\XenDesktop Setup\CitrixMsiLogAnalyzer.exe with parameters -msilogfile "C:\Users\Username\AppData\Local\Temp\Citrix\XenDesktop Installer\MSI Log Files\Citrix.Provisioning.Gcp.Installer766611398.txt" -mode 0 -sessionid ***** did not create json file C:\Users\Username\AppData\Local\Temp\Citrix\XenDesktop Installer\MSI Log Files\Citrix.Provisioning.Gcp.Installer766611398.json

In the Installer logs, you would also find the below errors:
$ERR$ : XenDesktopSetup:InstallComponent: Failed to install component 'Google Cloud Platform Plug-In'. Installation of MSI File 'Citrix.Provisioning.Gcp.Installer.msi' failed with code 'InstallFailure' (1603).

$ERR$ : XenDesktopSetup: Recording installation failure. Installation of the Google Cloud Platform Plug-In failed with error code 1603. Log Path: C:\Users\Username\AppData\Local\Temp\Citrix\XenDesktop Installer\MSI Log Files\Citrix.Provisioning.Gcp.Installer766611398.txt

Environment

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

Resolution

On the DDCs, disable the SendExperienceMetrics during the installation by modifying the setting using either of the below methods,

Using Registry Setting:

  • Location: HKLM:\Software\Citrix\MetaInstall
  • Name: SendExperienceMetrics
  • Value: 0
Note: Value: 0 = disabled, 1 = enabled

OR

Using PowerShell: 

New-ItemProperty -Path HKLM:\SOFTWARE\Citrix\MetaInstall -Name SendExperienceMetrics -PropertyType DWORD -Value 0

Additional Information

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/manage-deployment/cis.html#install-and-upgrade-analytics