Provide instructions to disable the CEIP data collection for Workspace app.

Instructions

What is the Citrix Customer Experience Improvement Program (CEIP) for Workspace app?

The Citrix Customer Experience Improvement Program (CEIP) collects configuration and usage data from the Citrix Workspace app and automatically sends it to Citrix Analytics. This data enables Citrix to analyze  the performance and  enhance the quality, functionality, and performance of the Citrix Workspace app, optimize resource allocation for product development, and support service levels through effective staffing and infrastructure investment.

All data is used and analyzed solely in aggregate form, ensuring that no individual user or device is singled out or specifically analyzed. Citrix does not collect any Personally Identifiable Information (PII) through CEIP, and all data collection is in accordance  with relevant industry data privacy and security standards.

Tools used to Gather CEIP Data

The below table details the tools used to gather CEIP data. The table also provides links to the product documentation detailing the specific data elements collected using these tools.

Which users is CEIP Data Collected from?

The Citrix Workspace app collects Customer Experience Improvement Program (CEIP) data from its users. CEIP data collected via Citrix Analytics is configured to include users from all regions. However, CEIP data collected through Google Analytics and Google Firebase excludes users located in the European Union (EU), European Economic Area (EEA), Switzerland, and the United Kingdom (UK). The table below provides detailed information on data collection based on geography.

To ensure this functionality is in place, please update to the most recent version. 

Can Users & Administrators Disable CEIP Data Collection?

CEIP data collection can be fully disabled in all jurisdictions as per the below configuration.

Workspace app for Windows

Starting with version 2205, you can stop sending CEIP data (with the exception of two data elements, as specified in the note below) by following these steps:

1. Right-click the Citrix Workspace app icon in the notification area.

2. Select Advanced Preferences to open the dialog.

3. Choose Data Collection.

4. When prompted to send usage statistics and data to Citrix, select No, Thanks to disable CEIP participation.

5. Click Save.

Alternatively, you can disable CEIP via the registry by navigating to the following entry as an administrator and setting the value:

• Path: HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\ICA Client\CEIP

• Key: Enable_CEIP

• Value: False

After selecting No, Thanks or setting the Enable_CEIP key to False, you can also prevent the final two CEIP data elements (Operating System and Workspace app version) from being sent. To do so, update the following registry entry:

• Path: HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\ICA Client\CEIP

• Key: DisableHeartbeat

• Value: True

Workspace app for Mac

To disable the sending of CEIP data:

1. Open the Preferences window and select Security and Privacy.

2. Go to the Privacy tab.

3. Select No, Thanks to disable CEIP participation.

4. Click OK.

Alternatively, you can disable CEIP by running the following terminal command:
defaults write com.citrix.receiver.nomas "CEIPEnabled" -bool NO

To disable CEIP using MDM tools, refer to the schema here and set <key>CEIPEnabled</key> to <false/>.

Workspace app for Linux

To stop the sending of CEIP data:

1. Navigate to the <ICAROOT>/config/module.ini folder and locate the CEIP section.

2. Find the entry EnableCeip and set it to Disable.

Workspace app for HTML5

For detailed instructions on disabling CEIP for the Workspace app for HTML5, please refer here.

Workspace app for ChromeOS

For complete guidance on disabling CEIP for the Workspace app for ChromeOS, please refer here.

Workspace app for Android

To disable the sending of CEIP data:

1. Open the Citrix Workspace app and go to Settings.

2. Select Advanced Preferences to open the dialog.

3. Deselect Send Usage Statistics.

Workspace app for iOS

To stop sending CEIP data:

1. Open the Citrix Workspace app for iOS.

2. Go to Home > Settings.

3. In the General section, turn off Send Usage Statistics.