Logon performance details is not shown for some Delivery Groups on Monitoring tab on Citrix Cloud

For Windows Server OS VDA, the path for icaperf.dll is at C:\Program Files (x86)\Citrix\System32\icaperf.dll

Follow these steps:

1 Open command prompt
2. Run cd "c:\Program Files (x86)\Citrix\System32"

For the performance metrics:

3. Lodctr /e:Perfdisk to enable this counters provider
4. Lodctr /r
5. regsvr32 "c:\Program Files (x86)\Citrix\System32\icaperf.dll"
6. Reboot the VDA


For Windows Desktop OS VDA, the path for icaperf.dll is at C:\Program Files\Citrix\Icaservice\icaperf.dll

Follow these steps:

1 Open command prompt
2. Run cd "C:\Program Files\Citrix\Icaservice"

For the performance metrics:

3. Lodctr /e:Perfdisk to enable this counters provider
4. Lodctr /r
5. regsvr32 "C:\Program Files\Citrix\Icaservice\icaperf.dll"
6. Reboot the VDA

 

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Problem Cause

The icaperf.dll was not registered