[NetScaler] SDX reports "Appliance is running in grace" Error

[NetScaler] SDX reports "Appliance is running in grace" Error

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Article ID: CTX477106

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Updated On:

Description

SDX has instance license (CNS_INST_CCS) checked from ADM. And SDX may report error "Appliance is running in grace. System will loose capacity after XYZ hours". 

Resolution

Import a new valid CNS_INST_CCS license to ADM can resolve the issue.

Problem Cause

On ADM, more or more CNS_INST_CCS license(s) may expire. The following thing can be observed in ADM log: 

/var/log/license.log:
0:01:03 (CITRIX) EXPIRED: CNS_INST_CCS


Note: 
Networking issue between SDX and ADM may lead the issue too. If there is no expired license on ADM, please contact Citrix Support.