Start menu and search could not be used in ICA nor RDP session
Article ID: CTX475141
Updated On:
Description
Left click on the start menu and search could not work in either ICA session or RDP.
Meanwhile, this issue is not seen by using a built-in administrator.
User accounts that are added to the local administrator group also have this issue.
Environment
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Resolution
[Workaround]
IMPORTANT: Back up the registry before you implement any change in it.
[Solution]
The issue could be resolved by deleting records in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\.
Note: This issue was caused that there are a huge number of records under this registry path, so gpedit process maybe hang once you try to enter it.
Alternatively, You can use the below command to delete all records on the VDA,
REG DELETE "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\RestrictedServices\Configurable\System" /f
Note: This issue was caused that there are a huge number of records under this registry path, so gpedit process maybe hang once you try to enter it.
Alternatively, You can use the below command to delete all records on the VDA,
REG DELETE "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\RestrictedServices\Configurable\System" /f
IMPORTANT: Back up the registry before you implement any change in it.
[Solution]
1. Enable UPM policy “delete locally cached profiles on logoff”
2. Add registry key :
2. Add registry key :
Path:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\RestrictedServices\Configurable\System
Type: DWORD
Key name: DeleteUserAppContainersOnLogoff
Value: 1
Type: DWORD
Key name: DeleteUserAppContainersOnLogoff
Value: 1
Alternatively, You can use the below command to delete all records on the VDA,
Reg add ”HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\RestrictedServices\Configurable\System“ /v DeleteUserAppContainersOnLogoff /t REG_DWORD /d 1 /f
Problem Cause
The issue was caused that there are a huge number of records under this registry path
Additional Information
https://learn.microsoft.com/en-us/answers/questions/533389/start-button-and-search-functionality-stopped-work
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