This article shows users how to generate a support bundle from there ADC device
1 - On the ADC click on Configuration and Click the drop down to system
2 - Click Diagnostics and find "Generate support file"
3 - Click run node, this collects all information on the ADC
4 - When the process is complete, Please download and this will be saved on your desktop
5 - Upload to cis.citrix.com for further analysis.
You can also collect the support bundle of the ADC through the CLI by running the below command,
> show tech