Client Printer redirection fails

Client Printer redirection fails

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Article ID: CTX466059

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Updated On:

Description

Client Printer redirection fails in Citrix HDX session. It works for 1 or 2 days after VDA reinstall but again stops working with following Error event in VDA

Event id : 1000
Faulting application name: PicaVcHost.EXE, version: 7.24.5000.6, time stamp: 0x61fba1b2
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x82dc99a2
Exception code: 0xc0000409
Fault offset: 0x0009d132
Faulting process id: 0x1300
Faulting application start time: 0x01d8a7c68cc1b29c
Faulting application path: C:\Program Files\Citrix\ICAService\PicaVcHost.EXE
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 53a5cfb5-5db5-4417-bf8f-8d4a4e149b4c
Faulting package full name: 
Faulting package-relative application ID: 

Resolution

Find which 3rd party application (Anti-Virus) deletes this registry and take necessary action.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\PortICA
Name: PorticaV2 T
ype: REG_DWORD
Value: 1

Problem Cause

VDA installation adds following registry and after some time some 3rd party process (anti-virus or some other) deletes it.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\PortICA
Name: PorticaV2
Type: REG_DWORD
Value: 1