Citrix Cloud - The hypervisor was not contactable at the supplied address. (Reason = Url invalid)

Citrix Cloud - The hypervisor was not contactable at the supplied address. (Reason = Url invalid)

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Article ID: CTX464200

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Updated On:

Description

Unable to create hosting connection (VMWare) on Citrix Cloud. 
Error : The host server cannot be contacted. Check that the connection has a valid host address, and that the host server is powered on and working properly. Url invalid

Sdk Error Message : The hypervisor was not contactable at the supplied address. (Reason = Url invalid)

Resolution

  • Capture Wireshark trace on Cloud Connectors while adding hosting connection.
  • Check if the connection is going via Proxy
 
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  • Remove Proxy configuration from Cloud Connectors.
  • Remove Policies used to apply proxy settings.
  • Else configure Proxy to allow connection.

Problem Cause

Connection via Proxy.