Occasional EPA scan failures may occur due to incomplete downloading of the Client EPA plugin
Article ID: CTX464052
Updated On:
Description
Occasional failures in downloading the Client EPA plugin can result in the EPA scan not functioning properly.
Environment
This software application is provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that: (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the software application be used to support ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the software application.
Resolution
To address this issue, implement either solution below
Solution 1: If the Memory Usage Limit is not assigned with any value or it shows "0" Mbytes, assign the memory by executing the following command. You can allocate up to 50% of the available memory to the Integrated Caching feature.
e.g. To set memory usage limit to 1024MB.
Solution 1: If the Memory Usage Limit is not assigned with any value or it shows "0" Mbytes, assign the memory by executing the following command. You can allocate up to 50% of the available memory to the Integrated Caching feature.
e.g. To set memory usage limit to 1024MB.
> set cache parameter –memLimit 1024 > savec > reboot
e.g. Run below command to confirm Integrated Cache(IC) feature is enabled and memory allocated properly.
> sh cache parameter Integrated cache global configuration: Memory usage limit: 1024 MBytes Memory usage limit (active value): 1024 MBytes Maximum value for Memory usage limit: 1720 MBytes
Solution 2: You may disable the "Integrated cache" feature via NetScaler CLI to bypass this issue.
> disable ns feature IC > savec
Problem Cause
Integrated Caching memory exhaustion or improper configuration may lead to NetScaler resetting connections to clients with code 9826, indicating insufficient memory for NET buffers in NetScaler.Additional Information
Was this article helpful?
Yes
No
Powered by
