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Article ID: CTX464016
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Updated On:
Description
Important:
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- For a New Citrix Account, requestor must reach out to a local partner for assistance.
Note: If all admins have left the organization, please contact Customer Service via Live interaction.
Article | Description |
| Step-by-step guide for first-time enrollment in Multi-Factor Authentication (MFA) required for accessing citrix.com sites as of November 28, 2022. |
| Assists existing customers with logging into the cloud.com site using MFA. |
| Assists in setting up recovery methods for Customer with access to citrix.com or cloud.com |
| Provides steps to reset MFA using a recovery methods if customers are unable to log into citrix.com or cloud.com sites. |
| The article instructs customers without access to recovery methods (recovery email or backup codes) to contact
Customer Service via Live interaction, obtain a recovery code, and set up MFA for citrix.com or cloud.com and recover their account.
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| Assists customers facing "Incorrect code, please try again" errors when entering the code from their authenticator app. |
| Answers common questions about setting up and managing MFA for citrix.com and cloud.com sites, including device updates or changes. |
Need further assistance?
Contact Customer Service via Live interaction.