"Not authorized to execute this command" error for External Authentication System User

"Not authorized to execute this command" error for External Authentication System User

book

Article ID: CTX463886

calendar_today

Updated On:

Description

After login ADC management GUI using local AD user, below Error message prompt:
"2 error(s) encountered.
Not authorized to execute this command [show ns license]
Not authorized to execute this command [show ns feature]"


image.png

Resolution

Issue resolved after correct system user User Name spelling in NetScaler

Problem Cause

NetScaler external authentication enabled system user's User Name is inconsistent with AD's user name.
System User name configured in NetScaler is case sensitive.