Unable to receive email and calendar notifications from Secure Mail on Android 13

Unable to receive email and calendar notifications from Secure Mail on Android 13

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Article ID: CTX463789

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Updated On:

Description

customers are unable to receive email and/or calendar notifications on Android 13

Resolution

This is a known issue with Android 13 and will be fixed in upcoming Secure Mail 22.9.0 version. As a workaround, Notifications can be manually turned on. 
  1. Navigate to Device Settings > Apps > See all apps  > Work 
  2. Scroll down to Secure Mail  >  Notifications 
  3. Turn on All Secure Mail notifications

Problem Cause

 Upon upgrade to Android 13, Secure Mail notifications are turned off by default.