Unable to receive email and calendar notifications from Secure Mail on Android 13
Article ID: CTX463789
Updated On:
Description
customers are unable to receive email and/or calendar notifications on Android 13
Resolution
This is a known issue with Android 13 and will be fixed in upcoming Secure Mail 22.9.0 version. As a workaround, Notifications can be manually turned on.
- Navigate to Device Settings > Apps > See all apps > Work
- Scroll down to Secure Mail > Notifications
- Turn on All Secure Mail notifications
Problem Cause
Upon upgrade to Android 13, Secure Mail notifications are turned off by default.
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