How to export logs using App Layering 2204 or higher

How to export logs using App Layering 2204 or higher

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Article ID: CTX463786

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Description

Walk-through the new export logs steps


Instructions

To export logs follow the below steps
  1. Login to the ALMC gui
  2. Click on System
    1. 01ExportLogsSystemA.png
  3. Click on Monitoring and Storage
    1. 02ExportLogsMonitoringStorage.PNG
  4. Click on Export Logs located in the upper right area beneath the logged in username, typically "administrator"
    1. 03ExportLogsExport.PNG
  5. At the bottom of the page click on Export logs. Unless requested do not select the crash dump files option
    1. 04ExportLogsExportOptions.PNG
  6. In the left section of the page click on Tasks
    1. Once the task is done click on, select the task
    2. View the details of the task
    3. Click on the link to download the file locally
      1. 05ExportLogsDoneTaskDetailsA.png
  7. Upload the file as requested, typically via cis.citrix.com
    1. https://support.citrix.com/article/CTX136396/how-to-upload-data-to-citrix-insight-services-cis