Session Recording server install failure with Error Id: XDMI:EA63CDB6

Session Recording server install failure with Error Id: XDMI:EA63CDB6

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Article ID: CTX463693

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Updated On:

Description

Session recording server installation failed with following error:

Error Id: XDMI:EA63CDB6 Exception: Error Source : Citrix Studio StackTrace: System.NullReferenceException Object reference not set to an instance of an object. at Citrix.MetaInstaller.MsiComponent.Install(InstallationContext context) at Citrix.MetaInstaller.InstallationManager.InstallComponent(IInstallableComponent component, InstallationContext installContext)

Resolution

Ensure to input the correct Session Recording Server computer account under "Session Recording Server computer account" during the installation wizard. If it was entered incorrectly before and the new database has no session recording data, you can delete the database and re-run the installer to recreate them with the correct "Session Recording Server computer account" information. 
 

Problem Cause

During the installation, the information entered initially under "Session Recording Server computer account" was incorrect causing the installation to fail.