Citrix Cloud - VDA registration failure with error NotLicensedForFeature
Article ID: CTX462394
Updated On:
Description
The error is “The registration was refused due to 'NotLicensedForFeature' on the VDA.
Cloud Studio also shows "NotLicensedForFeature" when you select last registration failure column .
Resolution
- This situation can lead to multiple machines to loose registration.
- To mitigate the issue, feature toggle multitypelicensing can be disabled on the cloud tenant from the backend .
- Support can raise an internal ticket to resolve the license/order entitlement issue .
- Once the entitlement / order issue is mitigated , re-enable the feature .
More about Multi-type licensing
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/manage-deployment/licensing/multi-type-licensing.html#:~:text=Multi%2Dtype%20licensing%20supports%20consumption,Model%20(UserDevice%20or%20Concurrent).
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