When pasting from office web apps into an HDX session, text formatting like bold or colors are lost. When doing same process from regular office apps text formatting holds.

Working with our development team, we've determined that the following settings need to be in place to allow HTML content to copy\paste successfully. I've tested in my lab and it worked from my basic webpage as well as Word Online Client Clipboard Redirection - Allowed Restrict client clipboard write - Enabled Client clipboard write allowed formats - CF_TEXT;CF_BITMAP;CF_HTML;CFX_RICHTEXT Restrict session clipboard write - Enabled Session clipboard write allowed formats - CF_TEXT;CF_BITMAP;CF_HTML;CFX_RICHTEXT The important format is CF_HTML, you can edit the others as needed. There is more information on all the formats here: https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/policies/reference/ica-policy-settings.html#client-clipboard-redirection 

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Problem Cause

HTML copy\paste is disabled by default