Login schema unable to be configured and the SELECT button grayed out
Article ID: CTX461370
Updated On:
Description
When configuring nFactor authentication, user is unable to select login schema xml in GUI page. The "SELECT" button is greyed out. Like below screenshot.
Resolution
Workaround 1:
Copy the missing folder and files from other wokring ADC appliance. Also, we can mannually extract the missing folder and files from Citrix ADC/Gateway fimware
Workaround 2:
Upgrade Citrix ADC/Gateway with latest/same version firmware. During the installation, ADC will automatically extract all system required files to disk.
Citrix ADC/Gateway Firmware downloading link:
https://www.citrix.com/downloads/citrix-adc/
Copy the missing folder and files from other wokring ADC appliance. Also, we can mannually extract the missing folder and files from Citrix ADC/Gateway fimware
Workaround 2:
Upgrade Citrix ADC/Gateway with latest/same version firmware. During the installation, ADC will automatically extract all system required files to disk.
Citrix ADC/Gateway Firmware downloading link:
https://www.citrix.com/downloads/citrix-adc/
Problem Cause
the directory called custom located at "/var/netscaler/logon/LogonPoint/" is missing
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