[Citrix ADC] License installation doesn't take effect

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Article ID: CTX460262

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Updated On:

Description

When you install a new license on Citrix ADC, you may see features are still unlicensed even if installation is successful.
/var/log/license.log displays the following error about host name:

Unknown Hostname: "****** specified in the license file is not available in the local network database

But license actually uses hostid to activate the appliance.

Resolution

Perform the following steps to resolve the issue:
1. Removing the <space> character in hostname can resolve the issue.

> set hostName <yourHostName>
 Done

2. Reboot

Problem Cause

The hostname of Citrix ADC contains <space> character. Although license uses hostid to validate, but you need to make sure host name is in correct format too.

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