You may see published app sessions active and won't log off.

 

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1. Check if there is a wfshell process exist in the user's session.
2. Check if "Pin to taskbar" feature is enabled, if so, please disable it and try again.
3. Upgrade WEM agent to 2205 or latest version and see if this issue still exists

If the issue exists, collect the kernel memory dump for further investigation with Citrix Technical Support.

Generate a kernel or complete crash dump
Refer to: https://docs.microsoft.com/en-us/windows/client-management/generate-kernel-or-complete-crash-dump
 

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Problem Cause

The issue is caused if you have VUEMUIAgent.exe running. You may have open Task Manager and Analyze wait chain:





 

Analyze wait chain: Alternative Tools for Application Hangs
https://techcommunity.microsoft.com/t5/ask-the-performance-team/alternative-tools-for-application-hangs/ba-p/1685245