Alt + PrtSc shortcut not working when using KeyboardEventMode = Unicode with a Japanese keyboard

Alt + PrtSc shortcut not working when using KeyboardEventMode = Unicode with a Japanese keyboard

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Article ID: CTX460215

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Updated On:

Description

In Citrix Workspace App for Linux, when using Unicode keyboard event mode with a Japanese keyboard, the Alt + PrtSc combination/shortcut does not work.

Resolution

Perform the following steps,
1. Make change to /usr/share/X11/xkb/symbols/jp file
2. Remove or comment out the following block at line 97, 

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Problem Cause

This is a particular configuration on Linux OS for the Japanese keyboard.