ADC License in Grace Despite Being Connected. Not moving from 720 hours

ADC License in Grace Despite Being Connected. Not moving from 720 hours

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Article ID: CTX459963

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Updated On:

Description

ADC is connected to the license server (connected to ADM or ADM Agent) but are in grace state.

show ns licenseserver License Server: xxxx.cloud.com Port: 27000 Status: Connected
Grace: Yes Grace Time Left: 720 ---> Timer never goes below 720
Done 

 

Resolution

Restart the ns licensing process;via "kill -9 "

Via Shell:

#find the PID name:Shows 1510 in this test:
root@labadc# ps aux | grep "nslped"
root 1510 0.0 0.0 37168 8680 ?? Is 17Dec21 2:43.84 nslped

#Kill the process with -9 and the PID found at the previous step

root@labadc# kill -9 1510

#after this the license client should start with a different PID. See this shows 67515 now (new PID)

root@labadc# ps aux | grep "nslped"

root 67515 0.3 0.0 35120 5604 ?? S 8:08PM 0:00.11 nslped -P

After this the licensing server should connect and show the status allocated. Grace mode will be cleared.

Problem Cause

nslped gets stuck in grace mode with 720 and never going down.

 

Issue/Introduction

ADC licensing process nslped was stuck in grace mode with 720 and never going down.