Application name is Chinese. There is no data on ADM HDX insight.
Desktop name is English. Data shown on ADM HDX insight.

Problem Cause

NetScaler failed to parse Chinese for HDX Insight.

similar error message in /var/log/ns.log like below:

May 16 07:58:54 <local0.info> 10.x.x.x  05/16/2022:07:58:54 GMT SHCTXVPX01 0-PPE-1 : default SSLVPN ICASTART 22131 0 :  Source 39.x.x.x:26056 - Destination 10.x.x.x:2598 - customername  - username:xxxxx user:united-xxxx.com - applicationName 孾I佅¨派O覾H余¨ - startTime "05/16/2022:07:5807:58:5" - connectionId 347907
May 16 07:59:04 <local0.info> 10.x.x.x   05/16/2022:07:59:04 GMT SHCTXVPX01 0-PPE-1 : default AAATM Message 22136 0 :  "AAA JSON-PARSE: ns_aaa_parse_json_response, error parsing, Byte Index: 238, Error Code: 0, Error String: invalid bytes in UTF8 string. "
May 16 07:59:04 <local0.err> 10.x.x.x   05/16/2022:07:59:04 GMT SHCTXVPX01 0-PPE-1 : default ICA Message 22137 0 :  "[Remote ip = 39.x.x.x:26056][Username = user] Error: Skip Parsed VC Processing with error code : 171"
May 16 07:59:04 <local0.info> 10.x.x.x   05/16/2022:07:59:04 GMT SHCTXVPX01 0-PPE-1 : default ICA Message 22138 0 :  "[Remote ip = 39.x.x.x:26056][Username = user] ICA_RECORD: Skipping ICA flow: Session GUID [0xxxxxxxxxxxxxxxx7c2], Client IP/Port [39.x.x.x/26056], Server IP/Port [10.x.x.x/2598], MSI Client Cookie [Non-MSI], Session setup time [05/16/2022:07:58:54 GMT], Client Type [0x0052], Receiver Version [22.04.0.25], User [user], Client [39.x.x.x], Server [SHCxxxxxxxx], Ctx Flags [0x88xxxxxxxxxx], Track Flags [0x17xxxxxxxx], Skip Code [171]"