Citrix Cloud: OnPrem site aggregation fails
Article ID: CTX457072
Updated On:
Description
-- While Configuring a Site Aggregation to make one of its OnPrem Citrix farms (GBI) accessible from the new Citrix Cloud interface
-- During the discovery of the server address it receives the error "We couldn't find your site"
Resolution
KBs and other references:
o https://docs.microsoft.com/en-us/windows/release-health/status-windows-server-2022#2781msgdesc
•Solution:
o Apply the correct .NET Framework update to the Cloud Connector, depending on the .NET Framework installed there, as per the above referenced Microsoft page
o https://docs.microsoft.com/en-us/windows/release-health/status-windows-server-2022#2781msgdesc
•Solution:
o Apply the correct .NET Framework update to the Cloud Connector, depending on the .NET Framework installed there, as per the above referenced Microsoft page
Problem Cause
Issue is found to be a crash of the Citrix.CloudServices.AgentDiscovery.XenDesktop7.exe module
The cause of the crash was related to issues with Apps that acquire or set Active Directory Forest Trust Information
We have seen these issues with Active Directory since the Windows Updates released earlier this year, which have impacted lots of applications (Citrix and non-Citrix) that interact with AD
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