Notification Icon menu does not close

Notification Icon menu does not close

book

Article ID: CTX428199

calendar_today

Updated On:

Description

The menu remains opened even after Connection Center is closed if you right click a Notification Icon in the Connection Center.
image.png

  • The issue is reproducible constantly on demand.
  • The issue is not application specific. (It is reproducible with Citrix ShareFile for example)
  • The issue does not occur if the menu is not opened by Notification Icon.

Resolution

There is no solution for now. We are considering to fix this without regression as RFE ID-013694.

Problem Cause

The menu is a seamless window and the window class name is "Transparent Windows Client" like below.
image.png

Users expect to close the notification icon menu when they click any mouse button outside seamless windows.
However, based on the design of the seamless window, Wfica32.exe might not send a mouse click event to the VDA if the mouse button is not clicked on any seamless window.
Since the VDA does not receive any mouse click event from the endpoint device, the menu is not closed on the VDA.
As a result, the menu remains on the desktop.