Notification Icon menu does not close
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Article ID: CTX428199
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Updated On:
Description
The menu remains opened even after Connection Center is closed if you right click a Notification Icon in the Connection Center.
- The issue is reproducible constantly on demand.
- The issue is not application specific. (It is reproducible with Citrix ShareFile for example)
- The issue does not occur if the menu is not opened by Notification Icon.
Resolution
There is no solution for now. We are considering to fix this without regression as
RFE ID-013694.
Problem Cause
The menu is a seamless window and the window class name is "Transparent Windows Client" like below.

Users expect to close the notification icon menu when they click any mouse button outside seamless windows.
However, based on the design of the seamless window, Wfica32.exe might not send a mouse click event to the VDA if the mouse button is not clicked on any seamless window.
Since the VDA does not receive any mouse click event from the endpoint device, the menu is not closed on the VDA.
As a result, the menu remains on the desktop.
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