Issue : Getting the alert message as ADM agent is down.
Tenant ID: XXXXXXX
Agent IP: XXXXXXXX
Agent Host Name: XXXXXXX
Diagnostics Alert:  • https://adm-prod-backup-XXXXXXX.s3.amazonaws.com not reachable

      1) Ensure that the following endpoints are whitelisted:

• Download Service:

  https://download.citrixnetworkapi.net

• Trust Service:

  *.citrixnetworkapi.net

• Service URLs:

  *.agent.adm.cloud.com *.adm.cloud.com adm.cloud.com

• ADC backup service:

  adm-prod-backup-.*\.s3\..*amazonaws\.com




2) To check the connectivity from ADM agent run the below command

>Login to ADM agent
  >go to /mps/python/util/, type “python agent_diag.py”, and you can see the details of agent connectivity to ADM endpoints.
  
  
  
  3) The alert email should give you details of connectivity issue, apart from that, you can go to /var/mps/log, type “grep send_post_request agent_diag_daemon*”, it should give you all the diagnostic details agent has sent back to the ADM Svc. Please expect to see something like that in the grep result:
  agent_diag_daemon.log.9:TimeStamp=2022-03-07 23:55:41,897 [DEBUG] [MainProcess] 20319 [send_post_request:257]: send_post_request, url=XXXXXXXXXXXX={"mps_agent_diag": {"proxy": 0, "adm": 0, "agent": 0, "trust": 0, "download": 0, "s3": 0, "cas": 0, "pop": "railay", "geo": "", "dns": 0, "grp": 0, "endtime": "Mon March 07 23:55:41 2022", "id": "c2cf5ea4-1212-4ae2-9011-98e045dc509b"}} agent_ip=XXXXXXXcustomer_id=XXXXXXXXX process_name=agent_diag_daemon file_name=/var/mps/log/agent_diag_daemon.log.1
  
  And these are the diagnostic state definition:
  AGENT_DIAG_STATE_WORKING = 0
  AGENT_DIAG_STATE_NOT_WORKING = 1
  AGENT_DIAG_STATE_NOT_DONE = 2

Problem Cause