"Unexpected error. Contact Citrix Support" when adding SCVMM hosting connection

"Unexpected error. Contact Citrix Support" when adding SCVMM hosting connection

book

Article ID: CTX370623

calendar_today

Updated On:

Description

"Unexpected Error.  Contact Citrix Support" while trying to select a cluster when adding a SCVMM hosting connection:

image.png

 

Resolution

Update the scope of the account used to configure the hosting connection to have access to only one single top level host group.

image.png


Problem Cause

Multiple top level host groups are currently not support with SCVMM hosting connections.

image.png

 

Note : With Citrix Virtual Apps and Desktops 2212, you can limit host group scope used in SCVMM hosting connection. In order to do so, please refer this - https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/2212/whats-new.html#limit-host-groups-scope-in-scvmm-host-connection 

Issue/Introduction

Scenarios with multiple root nodes are not supported by Citrix XenApp and XenDesktop.