Pre-Launched HDX Session warning with the message "The published resource is currently unavailable".

Pre-Launched HDX Session warning with the message "The published resource is currently unavailable".

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Article ID: CTX341636

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Updated On:

Description

When a user opens Citrix Workspace app, they randomly observe the warning pop-up of "Pre-Launched HDX Session" with the message - "The published resource is currently unavailable. Contact your system administrator for help".

Resolution

Changed the registry key HKLM\Software\Wow6432Node\Citrix\Dazzle\EnablePreLaunch (REG_SZ) = False

Problem Cause

On the affected endpoint, the registry key HKLM\Software\Wow6432Node\Citrix\Dazzle\EnablePreLaunch (REG_SZ) = True