Gateway URL on browser works fine but failing on workspace
When we enter the Gateway URL, it throw error as 'Could not detect the specified account'

Below config change fixed the issue.

 

add authentication Policy Pol-Auth-SAML-NoAuth -rule true -action NO_AUTHN

OR

add authentication Policy Pol-Auth-SAML-NoAuth -rule "HTTP.REQ.URL.CONTAINS(\"/nf/auth/doAuthentication.do\")||HTTP.REQ.URL.CONTAINS(\"/cgi/authenticate\")" -action NO_AUTHN

Problem Cause

Webview is not starting because this policy evaluation is failing.

add authentication Policy Pol-Auth-SAML-NoAuth -rule "HTTP.REQ.URL.CONTAINS(\"/nf/auth/doAuthentication.do\")" -action NO_AUTHN
 

Customer has configured advanced Auth policies, but still going through classic flow (/vpn/index.html, /cgi/authenticate). This is why expression does not match /nf/auth/doAuthentication.do and hence Webview does not start.